Thank you for choosing to shop at Vivantstore.com. We value your preference for our products and aim to ensure your shopping experience with us is both enjoyable and fulfilling. Like all retail transactions, some terms and conditions govern purchases made at Vivantstore.com. We will keep this brief, in compliance with legal requirements. By placing an order or making a purchase on our platform, you agree to the terms outlined below, including our Return Policy.
You may request a return under the following circumstances:
- If the product received is incorrect and remains unopened with all original packaging intact.
- If the product is damaged or defective compared to its description on our website.
Additionally, you have a 10-day window from the date of receiving your product to request a return for reasons related to a change of mind. In such cases, we guarantee a refund provided that the product is undamaged, untampered with, and in its original packaging. Please note that we reserve the right to deduct a fee (ranging from 0% to 20% of the item price plus shipping fees up to AED 150) to cover operational costs.
For exchanges or refunds involving opened packaging or products that are unused and free of visible damage or marks but not defective, we will apply a fee equivalent to 20% of the item price plus shipping fees up to AED 150.
We appreciate your understanding and cooperation as we strive to provide you with exceptional service at Vivantstore.com.
If you want to know more email us at support@vivantstore.com