At vivantstore.com customer satisfaction is our top priority. We meticulously inspect and carefully package every product to ensure that you receive nothing but the best from us. However, on the off chance that we encounter stock shortages or quality issues, we might have to cancel your order. Should this happen, we’ll notify you promptly so you can rest assured that your order is being handled with care know more about us.
Refund Conditions:
- Out of Stock: In the unforeseeable event that an item you’ve ordered is unavailable, we will promptly inform you and process a refund.
- Quality Issues: If our inventory faces quality check issues, potentially leading to order cancellation, you will be made aware and will receive a refund.
- Damages During Transit: While Vivant Store ensures that all items are packed securely, we are not liable for any damage that may occur during transit or transportation.
Refund Process:
- For payments made online, refunds will be processed back to the original mode of payment.
- For Cash on Delivery orders, refunds will be done through a bank account transfer.
Upon return of the product, our team will perform a thorough review based on the above-stated conditions. If the return aligns with our return guidelines, we will proceed with the refund.
Time Frame:
- Refunds are processed within 7-10 business days after the receipt and inspection of the returned product.
- You will receive notification once your refund is processed and issued.
How to Initiate a Refund:
- Contact our customer service team to request a refund.
- Our team will guide you through the steps and provide assistance as required or email us at support@vivantstore.com
We are committed to ensuring a smooth and hassle-free refund process. Should you have any questions or concerns regarding your order or our refund policy, please get in touch with our customer support for prompt assistance.
Thank you for choosing Vivantstore.com . We value your trust and look forward to serving you in the future. For More Contact us